Saturday, December 06, 2008

Teleris Takes Another Step in Creating the "Natural" Telepresence Experience

In a recent article there was discussion to the many creative aspects mcessary to helping drive the teepresence experience. As Wainhouse Research have pointed out in their well documented white paper, three things need to be present for Telepresence to be truly valuable. They are the expereince must seem natural (the lifelike hd video, is a big step), this Teliris technology is another major step in meeting criteria #1. Second, telepresence must have the audio and video be synchonized and finally, (three) it must be simple to set up.

The people at Teliris have thrown some interesting info here:
Over the past three months (that would be Q3) meetings increased by 20-25% (Teliris also manages the service, so they have insight into these data).
The average use of the system at Teliris' customers is an impressive 125 hr/mo, or 6 hr/day (for comparison: the average use of videoconferencing is 10.5 hr/mo).
Check out this 8 minute YouTube video (embedded below) done by Marc and available on his blog too (the last minute or so is the coolest!). He demos the Teliris InterACT TouchTable ("no, this is not the Microsoft surface table"). Really amazing to see how he pushes a document across the ocean. (Adapted from

View, this video below. You will be amazed as Teliris CEO Marc Trachtenberg, literally pushes a video from New York City across the "table" to a colleague in London.

Tuesday, December 02, 2008

Cisco and IBM Enhance Banking Experience with Cisco TelePresence and Optimized Self-Service

Companies Will Deliver Enhanced Joint Front Office Solutions for Retail Banking
SAN JOSE, Calif., and ARMONK, N.Y. - November 18, 2008 - Cisco and IBM (NYSE: IBM) today announced the launch of two additional offerings for enhancing the retail banking experience that build on their Front Office Solutions for Retail Banking announced in November 2007. The Optimized Self-Service and Cisco TelePresenceTM solution modules help enable retail banks to use their experts more efficiently for direct client interaction regardless of where they are located or which delivery channel (e.g. phone, Internet, video, telepresence, etc.) they are using for communications.
Today, financial institutions are working closer with customers to provide more personalized and up-to-date products and services that better meet their customers' changing financial needs. Independent of the time of day or the delivery channel that clients utilize, banks are striving to deploy technologies and information technology (IT) architectures that help improve business processes to optimize a collaborative customer experience.

Complete Article....