Cisco and IBM Enhance Banking Experience with Cisco TelePresence and Optimized Self-Service
Companies Will Deliver Enhanced Joint Front Office Solutions for Retail Banking
SAN JOSE, Calif., and ARMONK, N.Y. - November 18, 2008 - Cisco and IBM (NYSE: IBM) today announced the launch of two additional offerings for enhancing the retail banking experience that build on their Front Office Solutions for Retail Banking announced in November 2007. The Optimized Self-Service and Cisco TelePresenceTM solution modules help enable retail banks to use their experts more efficiently for direct client interaction regardless of where they are located or which delivery channel (e.g. phone, Internet, video, telepresence, etc.) they are using for communications.
Today, financial institutions are working closer with customers to provide more personalized and up-to-date products and services that better meet their customers' changing financial needs. Independent of the time of day or the delivery channel that clients utilize, banks are striving to deploy technologies and information technology (IT) architectures that help improve business processes to optimize a collaborative customer experience.