Friday, September 10, 2010

JD Powers Report Shows Gap in Call Performance Between Carriers

Yesterday, it was reported by JD Powers that there is a difference in dropped calls amongst the carriers with Verizon and Sprint doing much better than tMobile and AT&T.  This is not new news.  However, in reports by AT&T, their internal testing shows a signal quality that is on par with the best carriers.  So I am beginning to wonder what is really going on.

Below is my comment posted in association with the article. 
Here is the question I am beginning to have. This call quality issue for AT&T has been around for some time now. It is well documented that AT&T is spending like "drunken sailors" to improve the performance of the network, yet the dropped call issue continues. It can not be that it is simply that AT&T is stupid or don't care or are trying to save money. I mean, why would they spend $19 Billion to improve the network performance and yet have dropped call results like these? Further, you have got to be kidding me, do you really think that AT&T specifically targeted New York and San Francisco to have really crummy service. Do you really believe that AT&T would not kill themselves trying to deliver the best network performance in these trend setting areas?

I was born at night, but not last night.

There has to be another factor here. The engineers at Verizon can't be that much better. Something else is going on. Could it be spectrum? Could it be cdma technology vs gsm?
What do you think it is?

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